Frequently Asked Questions

Everything you need to know about ordering, customization, and care.

Ordering & Pricing

How does AI design work?

Enter your boat model, and our AI analyzes your hull's rig geometry using CFD simulation. Within 30 seconds, you'll receive a custom sail design optimized for your specific boat, complete with load path mapping and material recommendations.

What's included in the price?

All prices include custom AI design, premium materials (Carbon/Technora or Dyneema), robotic cutting and layup, UV protection coating, reinforced corners, and hardware. Shipping is calculated at checkout based on your location.

Can I customize my sail design?

Yes! After receiving your AI recommendation, you can adjust colors, add custom graphics, modify reinforcement areas, and choose from different material options in our design editor.

Production & Delivery

How long does production take?

Standard production time is 3-4 weeks from order confirmation. Rush production (2 weeks) is available for an additional fee. You'll receive tracking updates throughout the manufacturing process.

Do you ship internationally?

Yes! We ship worldwide. International shipping times vary by location (typically 5-10 business days). All customs duties and import taxes are the responsibility of the buyer.

How are sails packaged for shipping?

Sails are carefully rolled and packed in protective tubes or bags to prevent creasing. Each sail includes installation instructions and a care guide.

Technical Questions

What's the difference between SurgeX and traditional sails?

SurgeX sails are molded as a single continuous membrane with optimized fiber paths, while traditional sails are sewn panels. This eliminates stress points, reduces stretch, and maintains shape 3-5x longer than paneled sails.

How long do SurgeX sails last?

With proper care, SurgeX membrane sails maintain 95% of their original shape for 5-7 years of regular use. Racing sails typically last 3-5 seasons, while cruising sails can last 7-10 years.

Can I use SurgeX sails for racing?

Absolutely! Our Carbon/Technora laminates are designed for high-performance racing. Many one-design and offshore racing teams use SurgeX sails competitively.

Care & Maintenance

How do I care for my membrane sail?

Rinse with fresh water after saltwater use, dry before storing, and avoid prolonged UV exposure when not sailing. Never machine wash or use harsh chemicals. Detailed care instructions are included with every sail.

Can membrane sails be repaired?

Yes! Small tears and punctures can be repaired with specialized membrane repair tape. For larger damage, we offer professional repair services. Contact us for a repair assessment.

What's covered under warranty?

All SurgeX sails include a 5-year warranty against delamination and manufacturing defects. This does not cover damage from improper use, accidents, or normal wear and tear. See our full warranty policy for details.

Still have questions?

Our team is here to help. Get in touch and we'll respond within 24 hours.

Contact Support