Privacy Policy

How we collect, use, and protect your information.

Last updated: January 2025

Introduction

SurgeSails ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We collect information you provide directly:

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed securely by our payment provider)
  • Boat specifications and measurements
  • Account credentials

Automatically Collected Information

When you use our website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on site
  • Referring website and search terms
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

  • Process and fulfill your orders
  • Generate custom sail designs using AI
  • Communicate about your orders and provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, email services
  • Business Partners: Manufacturing facilities (only information necessary for production)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to processing of your information
  • Data portability

To exercise these rights, contact us at privacy@surgesails.com

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

  • Essential: Required for website functionality
  • Analytics: Help us understand how visitors use our site
  • Marketing: Used to deliver relevant advertisements

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@surgesails.com

Phone: +1 (555) 123-4567